Help and support

Your progress

Your games, album and coins are kept on this device only. There's no account, so nothing moves between devices by itself. Restoring a backup of your device onto a new one can bring the game's progress with it.

To start again, go to Settings, then About, then Reset progress. It clears every game in progress, and keeps your settings, your coins and boosters, and the record of your purchases.

Purchases and refunds

• iPhone and iPad: coin packs and the Starter Bundle are bought through Apple's App Store, which handles the payment. To ask for a refund, use Apple's Report a Problem. If Apple refunds a purchase, the game takes back what it gave: all of it for a full refund, and the refunded share of it for a partial one. That can leave you owing coins, which the coins you earn pay back.
• Android: the same coin packs and the Starter Bundle are bought through Google Play, which handles the payment. To ask for a refund, use Google Play: your order history in the Play Store app. Google Play doesn't tell the game about refunds, so a refund changes nothing in the game.
• Mac: nothing is sold. Coins are earned by playing.
• If the shop says it couldn't read or save your purchases, tap Try again. Your purchases are kept: nothing is deleted. If it keeps happening, write to us.

Making it comfortable

• Text size: Settings, then Game, then Text size. By default the game follows your device's text size.
• Less motion: Settings, then Game, then Reduced motion.
• Sound: Settings, then Sound: music, effects, voices and their volumes.

Privacy

The game keeps your progress on your device and has no server of its own; a purchase tells Apple or Google Play what it needs. The details are in the privacy policy.